Store owner replied:
Hi Lori,
We're truly sorry to hear that your order arrived with a dented, partially open box and that the quality of the toy didn't meet your expectations. We understand how disappointing that must have been, and we sincerely apologize for the experience.
We take feedback like this very seriously and would love the opportunity to make things right. Please send us an email at support@thebestkidstoys.com with your order number and, if possible, a few photos of the item and packaging. We'll review your case and work with you to find the best resolution as quickly as possible.
Thank you for bringing this to our attention, and we look forward to assisting you.
Best,
Dexy
It took almost a month to receive the toy because it was shipped from China and the box was damaged when it finally arrived. It doesn’t look like i paid $50 for it. It looks like a cheap present not worth more than $20. I’m disappointed because the birthday is in 2 days!
Im giving 3 stars because I haven’t tried the toy yet and my son thinks it looks cool but it could easily be a 2 possibly 1 star.
Store owner replied:
Hi Rebeka,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and completely understand your disappointment, especially with the delayed delivery, the condition of the packaging, and the timing so close to your son's birthday.
We take feedback like yours very seriously and would appreciate the opportunity to make this right. Please send us an email at support@thebestkidstoys.com with your order number and a few details about your experience. Our support team will review your case as a priority and work with you to find an appropriate resolution as quickly as possible.
We sincerely apologize for the inconvenience and appreciate you giving us the opportunity to address your concerns.
Best,
Dexy
