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FAQs
Here are some of the most frequently asked questions we receive from our customers.
Do you offer free shipping?
Yes, we offer free shipping on all orders. For more information, please check our Shipping Policy
Where are you located?
Best Kids Toys is a U.S. based brand with our head office in Dover, Delaware.
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.
Do you ship internationally?
Yes, we ship world wide.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Return Policy
Do you offer international shipping?
Yes, we ship to most countries worldwide.
How can I contact customer support?
You can reach our customer support team through the Contact Us page or by emailing us at support@thebestkidstoys.com
Do you offer express shipping?
Yes, express shipping is available at checkout for faster delivery.
Do you have a physical store location I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
What is the process for exchanging a product?
For detailed information about product exchanges, please refer to our Return Policy
How can I track my order?
You can track your order through the tracking number provided on your shipping email. You can also visit our Track My Order page.